Shipping policy

Shipping Policy

At AVELI, we are committed to ensuring your order is processed carefully and delivered as smoothly as possible.

Order Processing

All orders are processed within 2–5 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive a shipping confirmation email once your order has been dispatched.

Please note that during product launches, promotional periods, holidays, or high-volume order periods, processing times may be slightly extended.

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

• Australia Standard Shipping: 3–10 business days
• Australia Express Shipping: 1–5 business days
• International Standard Shipping: 7–21 business days (where available)

Delivery times are estimates only and may vary due to postal carrier delays, customs processing, or unforeseen circumstances beyond our control.

International Shipping

AVELI may offer international shipping to selected countries. Customers are responsible for any customs duties, taxes, import fees, or additional charges that may apply once the order reaches the destination country.

AVELI is not responsible for delays caused by customs clearance processes.

Shipping Carriers

We may use a range of trusted shipping providers depending on destination, including Australia Post, courier services, or other third-party logistics providers.

Tracking Your Order

Once your order has been shipped, tracking details (where applicable) will be provided via email. Please allow up to 48 hours for tracking information to update.

Incorrect Shipping Information

Customers are responsible for ensuring shipping details are accurate at checkout. AVELI is not responsible for orders shipped to incorrectly entered addresses.

If you notice an error, please contact us as soon as possible at [your contact email]. While we will do our best to assist, we cannot guarantee changes once an order has been processed.

Lost, Stolen, or Delayed Packages

AVELI is not liable for packages lost, stolen, or delayed once marked as delivered by the shipping provider. If your package is delayed or missing, we recommend contacting the shipping carrier directly.

If you require assistance, please reach out and we will do our best to support you.

Damaged Items in Transit

If your order arrives damaged, please contact us within 7 days of delivery at [your contact email] with your order number and clear photos of the damaged item and packaging so we can assess and assist.

Pre-Orders

For pre-order items, estimated shipping dates will be clearly stated on the product page. Please note that pre-order delivery dates are estimates and may be subject to change.

If your order contains both pre-order and in-stock items, your items may be shipped together unless otherwise stated.

Shipping Restrictions

We reserve the right to limit or decline shipping to certain locations where delivery is unavailable, unreliable, or restricted.

Contact Us

For shipping questions or support, please contact us at:

Email: admin@aveli.com.au
Website: aveli.com.au

Thank you for choosing AVELI — A Cooler Kind of Comfort.